Customer Service FAQ's

Q:  What information is required in order to receive a quotation?
A:  We need the type of material to be coated, the physical dimensions and the quantity.
The cost is based on how much room the entire part takes up in the coating chamber (not the amount of coating). When contacting C/S for a quote you may email or fax an RFQ. We require ID, OD and OAL measurements for cylindrical parts and W x H x L dimensions for all other parts in addition to what material the part to be coated is. A print or a sketch is always welcome with your request.

Q:  How long will the process take? 
A:  Approximately 2-4 days for PVD coating and 5-7 days for CVD coating as it must be coordinated with the current coating schedule. We also offer a "24 hour" service for PVD TiN based upon advance notification to our customer service department on a "first come first served" basis at no extra charge.

Q:  Do you offer local pick up and delivery?
A:  Yes, within the Detroit metropolitan area... at no charge. Affected customers may call our customer service department (Tel. 586.726.1431) to request pick-up/ delivery.

Q:  Do you guarantee the process?
A:  We offer a statement of Limited Liability as adopted by the Metal Treating Institute.  Essentially, all work is accepted subject to certain conditions.  It is recognized that even after employing all the scientific methods known to us, hazards still exist in metal treating.  Our liability shall not exceed twice the amount of our charges for the work done on any material.

Q:  How do I open an account with Ti-Coating? 
A:  You may call, fax or email requesting a "New Customer Application".  The information would need to be filled out and returned to Ti-Coatings Accounts Receivable Department.

Q:  Do you accept credit card payments? 
A:  Yes, Ti-Coating will process MasterCard or Visa Card payments.  There is an additional $10 processing fee.

Q:  If I want to run a "test" of a coat on my parts how does that work? 
A: Ti-Coating, Inc. will be receptive to most testing opportunities.  
Please contact your Ti-Coating representative to discuss our product testing policy.

Q:  Do you polish? 
A:  Yes Ti-Coating does post-coat polishing.  Please specify on your order.

Q:  Do you have a minimum order charge? 
A:  Yes, Ti-Coating's minimum order charge is $75.00

Q:  How do I question an invoice or dispute a charge?  
A:  You may call or fax C/S and they will direct your inquiry.  Ti-Coating also offers an email address for Accounts Receivable: accounting@ticoating.com for your inquiry.